BOSTON — Travelport says its new mobile product for travel agencies and TMCs, Travelport Trip Assist, “enables travel agencies to meet the expectations of today’s mobile-first customer” with mobile travel capabilities such as flexible itinerary management, real-time communications and day of travel assistance.
Already available in Europe, the Middle East and Asia, Traveport Trip Assist is getting its North America launch this week. “Customer engagement via mobile is now critical for agencies of all sizes and we believe that the business travel industry and business travelers are not yet well-served,” said Fergal Kelly, CCO of Travelport Digital. “We are delighted to offer Trip Assist to TMCs and travel agencies as part of Travelport’s continuously expanding range of services. The increasingly connected traveller expects support throughout their trip.”
Travelport, parent company of Worldspan and Galileo, cites an eMarketer study that shows digital travel sales in the U.S. this year reaching $189.62 billion, 40% ($75.85 billion) of which will come from mobile devices, up 16.7% from 2016. By 2019, digital travel sales will surpass $200 billion for the first time, and by 2020, mobile travel sales alone will surpass $100 billion.
Kelly says Trip Assist provides agencies with more opportunities to connect, support and engage end-travellers at every stage of their journey, providing a seamless, trusted and personalized mobile customer experience in line with the expectations of today’s ‘always-on’ traveler.
Trip Assist provides:
- Personal digital travel concierge service
- Smart itinerary management
- Day of travel assistance
- Push-notification reminders
- Real-time alerts
Ability to call an agent from within the app
“These features ensure continuous engagement throughout trips with more opportunities for the agencies to guide, influence and connect with their customers en route,” says Travelport.
Trip Assist also includes Travelport Engage, a flexible mobile messaging tool which delivers personalized travel updates during and after every trip.
“Real-time assistance is always at hand – with the tap of a finger, travelers are connected directly to a support agent. Traveller engagement is the main focus with later features planned to encourage user control via the ability to request flight changes, select preferred seating and the ability to synch trip information with personal calendars from within the app.”
To view a live demo of Travelport Trip Assist and find out more about the product, agencies can request more information and a one-to-one demo at: travelport.com/trip-assist.
