TORONTO — TICO has released its third quarterly update on progress addressing recommendations from the Office of the Auditor General of Ontario (OAGO).
As reported in May 2024, the plan was made to address recommendations from the Auditor General of Ontario’s (OAGO) December 2023 value-for-money audit report.
TICO CEO Richard Smart updated highlights of the progress achieved through Nov.30, 2024. TICO has now completed 34% of the action items directed at TICO.
“Over the past year, our team has been committed to making meaningful progress in addressing the OAGO’s recommendations,” said Smart. “I am proud of the achievements to-date, which are already contributing to greater efficiency, business intelligence, and our ability to better serve all stakeholders.”
He added that over the past three months, TICO has …
- Developed and implemented a process for reviewing and returning registrant security deposits within the established target timeframe.
- Conducted an internal review and process mapping, including external research of best practices, for a fully online registration process.
- Updated systems and processes for enhanced complaint outcome tracking.
- Used the Board competency matrix and assessments to better inform nominations to TICO’s Board, closing the gap on required skills and competencies.
- Developed a reporting tool and dashboard using relevant market data and statistics.
TICO provides quarterly updates on the plan’s progress. To access the quarterly update, click here.
The OAGO’s report contains a total of 16 recommendations, with nine of those directed at TICO, six directed at both TICO and the Ministry of Public and Business Service Delivery and Procurement (Ministry) and one directed at the Ministry.
