TORONTO — TICO has issued a Closure Advisory for Jet Airways, opening up the process for claims against the Ontario Travel Industry Compensation Fund.

Jet Airways, based in Mumbai, India, suspended operations effective April 17, 2019. The airline became officially insolvent when the company was sold on June 22, 2021. The new company will operate as Jet Airways 2.0.

TICO issued the following guidance for agents with clients who purchased Jet Airways travel services from a registered Ontario travel agency or website:

• Consumers who have purchased Jet Airways travel services from an Ontario registered travel agency or website and did not receive their travel services due to the cessation of the airline may file a claim from the Ontario Travel Industry Compensation Fund for reimbursement.
• Consumers may request a claim form from TICO against the Travel Compensation Fund by contacting TICO directly at 1-888-451-8426 or (905) 624-6241 or email tico@tico.ca.

There is a legislated six month filing deadline for claims. The deadline to file a claim is December 23, 2021. 

Agents should advise impacted clients that claims received at TICO beyond the filing deadline will not be valid.

TICO also says that all consumers who paid by credit card and who have been charged by the airline should contact their credit card company and request a chargeback (refund) as well as request a claim form from TICO.

TICO is also reminding consumers who purchased their Jet Airways travel services from an out-of-province travel agency / website or directly with Jet Airways, that there  is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim against the Comp Fund when they have purchased travel services from an out-of-province travel agency or directly from an airline.