TORONTO — Scenic Group has announced a change to its cancellation policy in light of escalating concerns over the spread of coronavirus.
Effective immediately across its portfolio of brands, the new policy gives all currently booked guests with a departure on or after June 1, 2020, and those considering a booking after that date, the option to transfer their booking to an alternate departure without penalty, up to 30 days prior to departure.
The policy applies to all brands with the Scenic Group, including Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours, and Mayflower Cruises & Tours.
“At Scenic Group, our philosophy is to show the beauty the world has to offer to our guests in an extraordinary and safe way. Our new policy allows guests more time to make decisions about future travel plans,” said Scenic Group COO, Rob Voss.
While all itineraries, with the exception of China, are currently operating as scheduled, Scenic continues to closely monitor the situation and follow the advice of the company’s ground operators, government travel advisors, World Health Organization, and Cruise Lines International Association (CLIA).
Plus, the following measures have been implemented across its product portfolio:
• Pre-screening measures in place for embarkation or tour start
• Any guest or Scenic staff (whether crew member or tour leader) travelling from or through mainland China, Hong Kong, Macau, South Korea, Iran and any municipality in Italy subject to lockdown (quarantine) measures by the Italian government, as designated by the Ministry of Foreign Affairs, within the previous 14 days will be denied boarding on any of the ships or participation on any of the tours
• Increased oversight of hygiene protocol on all ships and all tours as well as in the company’s offices
• Reconfirming the company’s commitment to work with local authorities as per standard health practices
Guests are encouraged to call their travel agent of the local Scenic office should they have any questions or concerns. The company’s websites will continue to offer updates and any policy changes.
