VANCOUVER — The Scenic Group has extended its suspension of all of its river and ocean cruises, and land tour operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours brands, until Aug. 31, 2020.
Scenic Eclipse sailings will be suspended through Sept. 30, 2020.
Passengers can opt for Future Travel Credits valued at 110% of monies paid on any affected river and cruise booking and 100% of monies paid on any affected land tours, including Egypt. The FTCs can be applied to any new or existing booking on any of the brands through June 30, 2023 and the FTC is also fully transferrable to another guest. Should passengers be unable to travel by June 30, 2023, they will be given a cash refund equal to the amount that was paid.
The Scenic Group also says it is committed to protect travel advisor commissions on bookings for suspended cruises that have been paid in full and for the total amount of the FTC.
“Our top priority is to ensure that our guests and crew are able to travel safely before we resume operations,” says Rob Voss, COO for The Scenic Group.
“Although we see some easing of national lockdowns and progress being made on COVID-19 measures, the restrictions on travel still vary considerably from country to country, making it difficult to navigate. There is also a need for the further development of industry-wide health protocols that will truly work. Suspending operations through August 31, 2020 just makes sense as it allows more time for those protocols to be developed and gives our guests enough notice to better plan for their future travels.”
Full details of the cancellation policy are available at: www.scenic.ca/coronavirus-
