TORONTO — Softvoyage has launched a new tool for Sirev users, allowing agents to easily, safely and promptly verify their clients’ future travel credits (FTCs) and apply the FTC as payment method.

The process is simple, says Dan Langevin, Vice President Sales and Marketing, Softvoyage.

Agents log on to Sirev, click “future travel credit” (also available at the payment page) and enter basic details, i.e. client’s name; booking number and date of birth. Agents are also prompted to select the supplier.

The FTC is listed as a payment method, says Langevin. Partial payment can also be used.

“This has been a very important project for us at Softvoyage. The idea came together after several consultations with various retailers and supplier partners,” says Langevin.

He adds: “It was clear early in the pandemic that redeeming these Future Travel Credits could cause frustration, having to use a call centre to check and redeem. Our partners were definitely part of this process and we wish to thank them all for their help creating this tool for our industry as we slowly return to normal.”

Langevin says the new tool will also be available shortly to Softvoyage customers using the company’s B2C technology. With B2C, customers will be able to redeem their FTCs directly from the online agency’s website.