TORONTO — Though it may be another month until the Canada-U.S. border reopens, MGM Resorts International is ramping up efforts to reopen several of its resorts in the weeks ahead.
Following the reopening of its first three Las Vegas properties earlier this month (Bellagio, MGM Grand and New York-New York) and Excalibur on June 11, the company is on track to reopen Luxor and The Shoppes at Mandalay Bay Place on June 25, followed by ARIA and Mandalay Bay, Four Seasons Las Vegas on July 1.
“It was exciting and emotional to see the energy in Las Vegas last week as we welcomed back our employees and reopened our doors to guests for the first time in months,” said Bill Hornbuckle, MGM Resorts’ Acting CEO and President. “Our guests are having a great time and are thrilled to be back in the city they love. We are eager to get more of our employees back to work and enhance the Las Vegas experience with additional resorts.”
To help mitigate the spread of COVID-19, MGM Resorts has implemented its Seven-Point Safety Plan that includes a multi-layered set of health protocols and procedures. They include the following:
- Employee screening, temperature checks and COVID-19 specific training
- COVID-19 testing offered for employees as they return to work in partnership with the local medical community
- Employees will be required to wear masks; guests are strongly encouraged to wear masks, and in some settings where physical distancing is more difficult and/or barriers do not exist, will be required to do so. Examples of where masks will be required include salons, table games where physical barriers are not in place and elevators, if riding with guests outside of their travel group. Masks will be provided, free of charge.
- A physical distancing policy will be implemented, with floor guides serving as reminders
- For areas where physical distancing presents challenges, plexiglass barriers will be installed, or other measures will be used to reduce risks
- Standalone handwashing stations designed by MGM Resorts conveniently located on casino floors
- Contactless Check-In through the MGM Resorts App allows hotel guests to go through the check-in process on their personal devices, minimizing interactions
- Guestroom Attendants wear masks and gloves while cleaning each room and will change gloves between guestrooms
- In addition to increased and enhanced routine cleaning of guestrooms and public spaces based on CDC guidance, electrostatic sprayers are utilized in many large public spaces so that disinfectant is applied efficiently
- Digital menus are available to view on personal mobile devices via QR codes in the company’s food and beverage outlets
- To minimize groups congregating while they wait, restaurant guests will receive text message notification when their tables are ready
- MGM has compiled its own internal team and processes to respond if a guest or employee tests positive for COVID-19. If a guest tests positive after visiting one of our properties, they’re asked to alert the company through a special email address (covid19@mgmresorts.com). MGM will immediately report any positive test results to the local health department and assist with contact tracing to support the health department investigators.
