MIAMI — Carnival Cruise Line has updated its travel agent online resource GoCCL.com based on extensive travel agent feedback from the line’s Travel Partner Advisory Committee as well as the full agent community through online surveys and an opt-in testing period in October.
The upgrade includes what Carnival says are substantial improvements to the cruise and promotion research features, as well as enhanced site navigation and search functionality.
The GoCCL.com redesign is the line’s latest addition to #thelist, which includes recent travel agent initiatives that are part of its ‘Travel Agents Rock’ program.
“We invested in the redesign of GoCCL.com based on travel agent feedback and our desire to provide the best-in-class travel agent resource,” says Carnival’s Vice President of Sales & Trade Marketing, Adolfo Perez. “This complete redesign will greatly improve the way agents conduct their day-to-day business with us, allowing them to more quickly and easily find the information and resources they need.”
Enhancements include:
- A new, clean and modern design
- Improved navigation bar functionality
- New ‘Ship Navigator’ on the home page, which provides all key details of a Carnival ship on one page for a seamless research experience
- Upgraded search functionality, which allows agents to find what they are looking for more quickly and accurately, says Carnival
- Mobile device responsiveness, allowing agents to look at information on the go
- New direct feed to the line’s trade Facebook page
- Easy-to-access sales and promotions information
- All content now resides behind the login, making GoCCL.com a true business-to-business site experience for agents
Agents can take part in a self-guided tutorial on the site. They may also contact their BDM or Carnival’s sales support and operations team at salessupport@carnival.com.
