TORONTO — Travelport is taking on the challenge of ticket exchanges, repricing and reticketing with a new agency solution called Smartpoint Exchanges, exclusive to Canada.

The easy-to-use, automated solution is being called a game-changing exchange tool, eliminating the long, drawn-out manual process in which fares and taxes must be recalculated, leaving room for error and leading to dreaded agency debit memos.

Designed to work seamlessly with Travelport Smartpoint, the new plugin – exclusive to Canadian Apollo connected agencies – replaces Travelport Ticket Exchange (TTE) and is available free of charge.

Its simplicity lies in the fact that is facilitates the process of exchanging tickets and is extremely flexible, allowing easy accommodation into any agency process. Now, agents can focus on growing their business and serving customers by saving time and exchanging tickets in a matter of minutes.

Here are some key features:

• Works with all fare types and all airlines
• Compatible with single and multiple passenger PNRs (including groups)
• Compatible with involuntary changes and name changes
• Graphical results screen clearly displays amounts and taxes
• Allows the user to modify data whenever it’s required
• Complete fare data is documented in the PNR remarks

Best of all, says Travelport, Smartpoint Exchanges is backed by an ADM Guarantee Policy. “We’re so confident of Smartpoint Exchanges that we’ll cover any agency debit memo issued as a direct result of using the tool,” said the company.

Feedback has already been positive, with Tanzer Dumlu, Ticketing and Quality Control Supervisor at Encore Travel saying: “With Smartpoint Exchanges we can exchange the most difficult PNRs within a minute, and this includes complex, partially-used international PNRs too. Time savings and accurate quotations by frontline agents means reduced customer care issues due to inaccurate quotations. Most importantly, Smartpoint Exchanges saves us money due to reduced ADMs.”

Jillian Roberts, Senior Agent & Branch Partner, LeGrow’s Travel, also raved about the tool: “With the amount of exchanges that I can do in a week, I would say that Smartpoint Exchanges has saved me at least a full work day. Manually repricing PNRs and building HHPRs can be very time consuming if you have a complicated itinerary. I love that Smartpoint Exchanges completes the entire process at one time.”

For more information go to travelport.com.