Here are important travel policy updates from Icelandair

REYKJAVIK — Icelandair’s North America team has provided North American travel agencies with updates about its work schedules and reservation policies amid the ongoing global health crisis.

The team has been working a reduced schedule since April 1 at 50% of its normal coverage. Individual schedules will vary, but all team members are available during the normal work week on Monday-Friday.

RESERVATION CHANGES

Change fees are being waived for reservations on Icelandair ticket stock (108), in all classes of service, including interline reservations.

The following apply to reservations booked prior to and including March 2, 2020, with travel commencing through May 31, 2020:

Validity for reissue is one year from date of original issue
May rebook to new dates within the ticket validity
No restriction on new travel dates into 2021
Enter the waiver code WAIVEFICOVID19 in the endorsement line (FE line)
Any applicable fare increase must be collected
Change of destination (based on airport code) is notallowed
Change of routing on interline reservations isallowed
Upgrades between classes are not allowed
A ticket may only be changed once using the change fee waiver
Exception: Customers who made changes prior to March 12, 2020 are allowed one additional change
Policy is subject to change

The following apply to reservations booked between March 3-April 30, 2020, with travel through Dec. 31, 2020:

The Peace of Mind policy
All other guidelines as noted above

RESERVATION CANCELLATIONS

Passengers may voluntarily postpone their trip, regardless of reason, and use the full value of the ticket (including fare, taxes and ancillary services) for future travel.

Valid for ticketed reservations on Icelandair ticket stock (108) in all classes of service, including interline reservations, booked prior to and including April 30, 2020, with travel commencing through May 31, 2020
Applies to all customers ticketed on Icelandair, whether their originally scheduled flight is still operating or not
Applies only to un-flown flight segments
Cancel the client’s booking
Enter into PNR: SSR OTHSZZ WAIVEFICOVID19
Enter into PNR as RM or OSI: COVID19

When your clients are ready to re-book:

Please ensure to re-book/reissue within the original ticket validity, which is one year from original date of issue
Re-routing is permitted
No restriction on new travel dates into 2021
Enter into the endorsement box of the new ticket: WAIVEFICOVID19
The ticket may only be reissued onceusing the waiver code
Please note this waiver code waives all change fees, but any applicable fare difference must be collected at the time of reissue

Agents are also being reminded to proactively cancel any unwanted FI-coded reservations with departures through May 31, 2020. For more information go to https://agents.icelandair.com/.