ATLANTA — The newest addition to Delta’s Medallion program allows its SkyMiles Medallion Members to “Reclaim My Status” following a life moment or event that temporarily affects their travel plans.
“Getting back into travel after a big change can be stressful, and this is one more way we’re showing Medallion Members that we are here for them when they need it,” said Sandeep Dube, Delta’s Senior Vice President – Customer Engagement and Loyalty, and CEO – Delta Vacations. “Loyalty is a two-way street and as a leading consumer brand, we are always looking for new ways to take care of our customers.”
Each situation will be evaluated on a one-on-one basis, however major life events that impact travel may include:
- Becoming a parent, including maternity, paternity, adoption or foster leave
- Recovering from serious illness
- Sustaining serious injury
- Changing jobs or careers
- Caregiving for a family member
- Getting a degree
HOW IT WORKS
When Medallion Members are ready to start travelling after a big change that caused a loss of or change of Status, they should submit a request to get Medallion Status back at delta.com/reclaimmystatus.
A decision will be made within five business days (however, can take up to two weeks) and if approved, they will automatically enjoy three months of complimentary Medallion Status. Then, members who meet the minimum travel and spend thresholds for that Status Tier over that three-month period will retain their status.
For example, if a Member enrolls in Reclaim My Status on or before Dec. 31, 2019, and meets the thresholds, Medallion Status will be extended through Jan. 31, 2021. Or if a Member enrolls in Reclaim My Status between Jan. 1, 2020, and Dec. 31, 2020, and meets the thresholds, Medallion Status will be extended through Jan. 31, 2022.
To learn more about Reclaim My Status and view applicable terms, visit delta.com/reclaimmystatus.
