TORONTO — VIA Rail thanked its partners at an industry event in Toronto, part of a road show that included Ottawa last night and Montreal next week.

“These events are an opportunity to thank our valued partners for their continued support and their contributions towards our recent successes,” said Tracey Nurmi, Senior Manager, Domestic & International Sales for VIA Rail Canada.

VIA has made a big shift towards customer centricity and this change “has been a key part of our modernization”, said Nurmi.

“We are seeing significant improvements in many of our key performance indicators as it relates to customer satisfaction as well as an upward trend in revenues and passenger traffic.”