MISSISSAUGA — Toronto Pearson International Airport has announced a number of operational improvements designed to meet and maintain readiness throughout the 2023-2024 winter travel and holiday season.
The initiatives include increased staffing, expanded deicing capacity, newly commissioned advanced snowplows, and the implementation of new predictive technologies for weather and delay forecasting.
An AI system has also been put into place for more efficient baggage handling through the proactive identification and resolution of common, potential issues that may otherwise interrupt the flow of operation.
The measures were outlined at a press conference held Nov. 30 at Terminal 1, featuring Deborah Flint (President and CEO) and Todd Browne (Associate Director, Airfield Operations).
“We were pleased with the successful summer travel season because all of our aviation and agency partners, like airlines and NAV Canada, were significantly more resilient,” said Flint. “By taking proactive steps to manage congestion and by closely collaborating with them, On-Time Performance (OTP) improved measurably – to the tune of a 6% increase this month, which represents a 10% increase over the same period last year for all carriers – as well as a reduction in airplane holds from over 1,700 in summer 2022 to 13 in summer 2023.”
Services such as YYZ Express for faster processing, Mobile Passport Control for expedited pre-clearance into the United States, and advanced declaration for efficient customs and immigration advanced declaration will continue to be promoted for passenger convenience, Flint added.
“We are committed to providing our passengers with a predictable, reliable, and enjoyable travel experience. We continue to invest in expanding and modernizing facilities and equipment, as well as increased staffing, to deliver a high-quality experience at Toronto Pearson, which is one element of our dedication to excellence,” she said.
“Winter will always bring challenging weather, so we are reinforcing tools to equip passengers with more information and control over their travel experience.”
