Air Canada says it’s expecting a “normal day” after a system-wide outage affected flights across the country on Tuesday, but a spokesman for the airline urges passengers to check their flight’s status before heading to the airport.
Peter Fitzpatrick says the technical issue that affected airport systems, check-in and call centres on Tuesday has been resolved and “most functions have returned to normal” as of Wednesday morning.
1/2 We can confirm airport systems, check-in and customer call centres are beginning to come back online. We’re still expecting some flight delays and cancellations, but we are working hard to move as many customers as possible this evening and we are putting on additional… pic.twitter.com/j2dSHLselE
— Air Canada (@AirCanada) May 29, 2019
He says some Wednesday flights have been cancelled due to planes being out of position after cancellations Tuesday, but the company plans to operate its full schedule.
Five additional flights have also been scheduled and several others have been “upgauged,” meaning they will be assigned larger than normal aircraft, to accommodate passengers who were affected by the outage.
Fitzpatrick says despite the issue, Air Canada managed to operate more than 95 per cent of its schedule on Tuesday.
2/2 capacity to transport customers affected tonight on flights tomorrow. Customers should check their flight’s status before going to the airport. We thank our customers for their patience and apologize for the inconvenience.
— Air Canada (@AirCanada) May 29, 2019
At the peak of the system-wide outage, the website for Toronto Pearson International Airport showed delays of more than two dozen Air Canada flights.