MONTREAL — Air Canada and Unifor, the union representing the airline’s approximately 4,000 Customer Service and Sales Agents, have reached a tentative agreement on a new contract for five years.

“Along with agreements concluded with other employee groups over the past eight months, this tentative agreement with Unifor, subject to ratification, provides Air Canada with added stability and flexibility to support profitable growth. Importantly, it is a ‘win-win’ agreement which acknowledges the contribution of our customer service and sales agents to Air Canada’s success,” said Calin Rovinescu, President and Chief Executive Officer of Air Canada.

“We’re very pleased to have achieved important gains for our Air Canada members,” said Unifor National President Jerry Dias. “We listened closely to what our members wanted in this contract and delivered results.”

The agreement is subject to ratification by the union membership. Details of the agreement will not be released pending ratification and approval by the Air Canada Board of Directors.

The union will recommend ratification to its members and the company will seek the Air Canada Board of Director’s approval for the agreement.

This tentative agreement with Unifor follows on the conclusion in October 2014 of a new agreement with Air Canada’s pilots on collective agreement terms for 10 years. It is the fourth tentative collective agreement reached by Air Canada and its unions, including those with the International Brotherhood of Teamsters (IBT) representing its U.S. unionized workforce and UNITE representing its UK unionized workforce.