Agency Manager Opportunity

We’re looking for an Agency Manager looking for a new challenge – leading a new online travel agency in Toronto – that’s 15 years young!

Global Journeys is an award winning, full service online travel agency (OTA), that specialises in multi-day tours, ocean cruises and river cruises from over 50 of the world’s leading operators and cruise-lines.

Unlike most OTA’s we operate a truly blended model – maximising the efficiencies and flexibility of booking online, but also assigning dedicated advisors to help every potential client book and organise their holiday.

Our head office opened over a decade ago on the sunny coast in Australia and now we’ve just launched our North American office right in the heart of Toronto!

We’re looking to develop a team of the best travel advisors in Canada, and we’re looking for a hands-on manager to train, support and lead that team.

What’s in it for you?

• Opportunity to lead and mentor an entirely new team of advisors and help grow our brand and company from the ground up
• You’ll be working with, and reporting to, some of the leaders in online travel from Toronto and Australia
• Comprehensive training and ongoing professional development with opportunities for career growth and advancement within a growing company
• A competitive salary based on your experience
• Comprehensive Group Benefits
• 3 weeks’ of annual vacation + 1 extra week when you’ve been with us for 2 years or more.
• An additional week of “Famil” Leave to take advantage of any partner travel opportunities, supplier rewards and fam trips
• Employee and Family Travel Discounts

What You’ll be doing

• This role is hands-on – we’re hiring a new team of advisors, moving into new premises and ingratiating ourselves into the Canadian and US travel industry, so You’ll need a ‘have a go’ attitude and be open and flexible to change.
• You’ll help recruit and train our new team of travel advisors
• You’ll manage the team’s performance by providing leadership and mentoring and support to ensure we reach our company goals
• You’ll assist with any booking issues and help to resolve customer complaints and complicated requests
• You’ll liaise, support and collaborate with management, marketing, accounting and IT teams here and in our Australian office
• You’ll maintain and help define any issues with our in-house CRM platform (SitePlanit)
• You’ll liaise with BDM’s to organise online and in-house advisor training
• You’ll liaise with our partners in sourcing travel offers & deals
• You’ll manage advisor enquiry levels, annual leave, sick leave and famils
• Initially You’ll manage group enquiries
• To maintain ongoing awareness of our CRM, client and advisor needs You’ll perform predefined tasks in the role of an advisor
• You’ll assign and/or deal with all emails and correspondence sent through general channels

What we are looking for

• A winning attitude, unquestionable integrity, creativity and enthusiasm with a desire to always keep learning
• A real passion for travel and the travel industry
• Someone who’s customer centric, with a desire to provide outstanding service and go the extra mile (anticipate, recognize and exceed client’s expectations)
• Ability to learn and use various computer systems and technology with speed and efficiency
• Takes the initiative and is open to change and trying new ways of doing things
• Someone that will enjoy working in an office environment – and with our help, You’ll create an environment where that’s the reality
• You’ll be commutable to our downtown office, located opposite Union Station, in Toronto

Your Experience

• Minimum 3 years travel industry experience, preferably in a similar role
• Management, supervisor or team lead experience
• TICO Supervisor Certified
• Experience using a GDS system, preferably Amadeus
• Excellent land supplier and cruise line industry knowledge
• Excellent verbal & written communication skills

We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive work environment and can provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application and we will work with you to meet your accessibility needs.

Please submit your resume info.na@globaljourneys.com.