Remember McDonald’s classic ad slogan “Do you want fries with that?”
Well, turns out, a similar strategy in the travel world is very successful – it’s the art of upselling or what’s called the ‘suggestive sell.’
Mastering the upsell isn’t just about boosting your sales: it’s about creating unique experiences and incredible holidays for your clients while working with preferred partners.
Dive into their travel goals and drop hints about tempting upgrades – “For just $X more a day, you could have a balcony cabin or suite.”
And have you ever considered offering private transfers, even for those going to an all-inclusive? VIP treatment with their name on a sign at arrivals, and no more trying to find the shuttles combined with multiple stops. It’s a stylish ride straight to the hotel!
So many things can be done to enhance their experience, no matter the destination. A chef’s dinner? A guided walking tour, or an exclusive behind-the-scenes tour of a museum? The possibilities are endless, limited only by your imagination and creativity.
Your mission? Be their travel guardian from the moment they lock their front door until they return. Help them navigate the airport – perhaps a lounge pass could be the ultimate game-changer. Or how about a welcome amenity and/or dinner reservations upon arrival?
Craft a personalized itinerary with all the perks and your service charges included. When other travellers hear of their personalized travel experiences, your clients will be eager to share their secret: “Our travel advisor made it happen. Need their contact info?”