The travel industry has weathered its share of challenges, each one proving the resilience and adaptability of trusted travel professionals.
As advisors navigate shifting economic and geopolitical landscapes, their expertise is more valuable than ever – guiding clients through uncertainty with confidence and insight.
“With the current fluctuations in the market, travellers need more than just a booking engine – they need a travel expert who can help them navigate the unknown,” says Anita Emilio, VP & General Manager of Envoyage. “Travel advisors have always been the steady hand guiding clients through challenges, ensuring they are informed, protected, and have the best options available.”
For Canadians planning U.S. travel, these economic shifts may raise concerns about affordability and value.
Some advisors have already seen clients reconsidering their trips – not just due to rising costs but also as they weigh where they feel most comfortable travelling right now Instead of losing those bookings, savvy advisors are pivoting – helping clients reimagine their plans in destinations where their dollar goes further, such as Mexico or parts of Europe.
David Gallie, Member Support Leader at Envoyage, emphasizes the importance of being proactive: “Advisors have an opportunity to show their value by anticipating client concerns before they even ask. Whether it’s offering alternative destinations where the Canadian dollar stretches further or providing flexibility with rebookings, preparation is key.”
Across the Envoyage network, many advisors are noting a shift in traveller priorities. While some clients are delaying trips to the U.S., others are choosing to invest in longer vacations or bucket-list experiences in destinations where they feel they’re getting better value.
Advisors are seeing increased interest in places like Portugal, Spain, and Mexico – destinations that offer both affordability and an incredible travel experience. Recognizing these shifting preferences and proactively presenting new options is how travel professionals continue to turn uncertainty into opportunity.
So, how can advisors position themselves as the go-to resource for clients?
- Maintain open communication. Reach out to clients with upcoming U.S. travel, acknowledge their concerns, and provide clear information on cancellation policies and alternative options.
- Be solution focused. If a client hesitates to proceed with their trip, present solutions. Can the deposit be moved to a later date? Is there a comparable destination that offers better value?
- Highlight value-driven destinations. Canadians are finding strong value in destinations like Mexico, Portugal, Spain, and parts of Southeast Asia, where their dollar stretches further without sacrificing experience. Spotlighting these locations in marketing and client conversations can help ease concerns and inspire travel.
- Showcase expertise. Social media, email newsletters, and client check-ins are all opportunities to reinforce your knowledge and build confidence in your services.
Despite ongoing challenges, one thing remains clear: Canadian travel advisors are resilient, adaptable, and always prepared. “Travel advisors have faced uncertainty before and come out stronger every time,” adds Emilio. “Their ability to pivot, strategize, and support their clients is what sets them apart. This is just another chapter in their story of resilience.”
And while uncertainty may be the current reality, the future of travel remains bright. More than ever, travellers are leaning on experts to guide them, inspire them, and help them make the most of every dollar and every moment.
Canadian travel advisors aren’t just navigating this landscape – they’re tackling it elbows up with the determination and grit that’s always defined them.
They’ve weathered every challenge the industry has thrown their way, and they’ll do it again, ensuring their clients are taken care of – no matter what comes next.
As history has proven, the industry may change, but the value of a trusted travel advisor remains constant – helping clients navigate uncertainty and making every journey a seamless one.