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  Kevin Froemming — Executive Vice-Precident and Chief Marketing Officer, Playa Resorts Management

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  How to pack for your vacation

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  Let’s hear it for the buddy system: keeping on the good side of your back-up

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  “Bucket list specialist” succeeds with supplier partners who treat agents with respect

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  The value of selling FIT

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  The Dos and Don’ts of social eavesdropping

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  WestJet Vacations – Tour Operator

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  Best kept secrets of Mexico and the Caribbean

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  Denise Heffron – VP National Sales & Commercial, Transat Tours Canada

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  Eric Rodriguez — Vice President of Product Development, Sunwing Travel Group

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  Advice for care-free cruising

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  Corporate travel for the home-based agent: big rewards await if you’re flexible