3. Do you think this partnership was a natural evolution for both airlines? Why/why not?

This merger was perfect for both airlines as their networks both complemented each other, offering customers the most complete network in the region.

4. What level of service/amenities can passengers of LATAM expect?

Both LAN and TAM have always been known for a superb level of service. Our main focus has always been safety followed by customer satisfaction. In the past six years, LAN and TAM have alternated back and forth between first and second place in the “Best Airline in South America” category. In 2009, 2010 and 2013, LAN won first place and TAM second, which is the scenario for 2014. In 2011 and 2012, the reverse was true, TAM won first and LAN second. This reflects the efforts of approximately 53,000 employees worldwide.

As full service airlines, both LAN and TAM offer its passengers everything included in the price of their ticket: 2 pieces of checked luggage, delicious meals, alcoholic and non-alcoholic beverages, blankets and pillows, on-demand entertainment system, etc.

Our business class passengers enjoy our 180-degree, fully-flat bed seats, designer amenity kits (Salvatore Ferragamo for LAN and Rituals for TAM), on demand state-of-the-art in-flight entertainment with individual screens in every seat on international flights, award-winning wines, and an in-flight menu designed by the region’s leading chefs incorporating a taste of South America.
TAM Business and First Class passengers and LAN Premium Business passengers have access to seven proprietary VIP lounges within South America and one in the United States (Miami) and over 600 VIP lounges worldwide as part of the oneworld alliance.