I think Aretha Franklin said – or sang – it right. R-E-S-P-E-C-T. It’s the key to a successful working relationship with your back-up person, or people, at your host agency.

All too often I’ve seen home-based agents treat these people so poorly, as though they are personal maids or butlers. But guess what: sometimes you need them more than they need you.

How about when you travel? How important is it for your clients to reach a personable, professional individual who truly cares about that booking when you are sipping a daiquiri somewhere sunny?

I know WiFi allows you to stay in touch but (a) you can’t always be connected – such as the days you are in transit and (b) I think we are all coming to the conclusion that it’s healthy to go off the grid when we are away.

What about all the work they do for you when you are in town? I’ll bet your administrative people do a lot of work you hate (invoicing comes to mind!).

A lot of home-based agents resent paying for this administrative back-up and support. To them I say that you should pay the service fee to your host agency and just get on with what you do best!

If you haven’t been assigned a back-up person or team, there’s an array of options. Cut a deal with an agent friend or former associate Settle your agreement up front and in writing – and be prepared to renegotiate as circumstances change (e.g. as you head off on that round-the-world cruise).

Don’t forget to address new business that comes in during your absence. Debates as to whose booking it is can be avoided when you let your client base know well in advance the dates you will be away and that in your absence Mary, or whoever, will be happy to handle any queries that you will follow up with personally upon your return.

Above all, treat these valuable colleagues with respect. Remunerate them. Return favours. Buy them gifts when you travel. And remember to show, as Aretha put it so well, a little respect.