Tour Operators “Why would a client value our work if we don’t?”: TTAND’s Friisdahl talks about the push for service fees
Airlines Air Canada’s deal “sets a standard”, said Freeland, and now the industry waits to see what will happen with other airlines
Airlines “We are absolutely committed to getting this going”: AC’s Guillemette talks refunds, thanks agents at virtual town hall
Agent Feedback “A win-win for everyone, especially travel agents”: What front-line agents are saying about Air Canada’s COVID-19 refunds and commission protection commitment
Airlines “No more excuses, no more delays”: Conservative MPs and union officials blast Liberals for lack of airline industry aid
Advocacy Recovery will come, “because people want to travel”: An interview with ACTA President Wendy Paradis
Cruise “We’re ready”: NCL’s Chief Sales Officer Katina Athanasiou on the new 2021 sailings, and a new commission policy
Cruise NCL is the latest cruise line to get onboard with sailings as CLIA slams CDC for mixed messages
Airlines Industry reaction and what’s next: The fallout from the terminated Air Canada – Transat deal