CALGARY — WestJet is offering tips for travellers flying out to see friends and family this holiday season – or maybe making a getaway to sun and sand.
WestJet says these reminders should make holiday travel easier for guests at airports across its global network …
CHECK YOUR I.D.
WestJet says: “You’ve planned and paid for your trip and you’re ready to go – don’t let missing travel documents stop your plans short.” Passengers of all ages require current (non-expired) identification that matches the name and spelling on their ticket. “You are responsible for making sure that you, and any child travelling with you, have the proper identification and travel documentation required to enter or connect through each country on your itinerary.”
CHECK-IN UP TO 24 HOURS BEFORE DEPARTURE
Passengers can check-in for their flight online via WestJet’s mobile app, on westjet.com or through a WestJet kiosk at the airport. In order to ensure guests receive the most up-to-date information, we recommend including an email address and a mobile number during the check-in process to receive any important information regarding their flights.
ARRIVE EARLY
Because it’s a busy time of year, passengers should prepare for larger crowds at the airport. Make sure to check flight status before leaving for the airport and arrive at the airport no less than two hours before a domestic flight and three hours before an international flight. Passengers are advised to complete security, immigration and customs and be at their departure gate one hour before departure. Make sure to meet check-in, baggage drop and boarding cut-off times in advance of departure day. And plan for extra travel time to the airport since bad weather and traffic snarls can make for a longer drive than normal at this time of year.
CARRY-ON BAGGAGE
Carry-on baggage must meet WestJet’s size requirements. Each passenger is permitted one piece of carry-on baggage and one personal item. Excess and oversized carry-on baggage must be checked and will be subject to applicable baggage fees. Always pack special items like identification, wallets, purses, medication, mobile devices, keys and valuable items such as cash, jewelry and electronics into carry-on baggage.
WESTJET MOBILE APP
The latest version of WestJet’s iPhone or Android app offers free access to WestJet’s inflight entertainment system, WestJet Connect, with 500+ hours of movies and TV programs.
DEICING
Deicing ensures that the aircraft is free of snow and ice accumulation so that it can get the proper lift upon departure. “While deicing can sometimes take a while, our teams work hard to get you out safely and on time,” says WestJet. For passengers departing Calgary International Airport, WestJet, YYC and other airlines have launched new centralized deicing at two specialized aprons. Moving deicing of aircraft from gates to an apron speeds up deicing of departing aircraft, says the airline. The new pads also reduce the airport’s environmental footprint by increasing deicing fluid recycling through centralized operations and the largest airport use of CarbonCure technology in the world, which captured carbon in the new concrete pad construction.
AIR PASSENGER PROTECTION REGULATIONS (APPR)
WestJet says any passenger looking for information regarding the regulations or wanting to submit a claim needs to visit westjet.com/guestrights. “This holiday season, guests will need to understand their rights and recognize that when travel plans are interrupted, it does not always mean they are eligible for compensation.”
LOVE WHERE YOU’RE GOING THIS HOLIDAY SEASON
“From all 14,000 of us at WestJet, thank you for your support. Have a safe and merry Christmas and we look forward to welcoming you on board.”
