TORONTO – Air Canada Vacations has announced the launch of several time-saving tools that agents can use to complete and modify their client bookings.
With these tools, agents are now able to reserve seat selection online and earn commission instead of calling ACV’s reservations department. Any booking made through ACV’s travel agent website or Sirev can be retrieved via TripBook, and from here agent can add seat selection to their client files.
This applies to regular seats only. Agents wishing to book preferred seats can email apfax@vacv.com.
As a reminder, if making reservations through ACV’s online channels, final payments must be made online as well. (Note: Sirev does not accept cheque numbers as a form of payment for seat selection – credit cards only.)
In addition, agents can now quote and book their own groups to Sun destinations online or through their GDS. Once they have shopped and booked their group package, agents can follow the online steps to book multiple PNRs. Each PNR can hold a maximum of six passengers.
Once this process is completed, agents will be able to obtain availability and the price of the group booking, then mail ACV Groups’ department the PNR numbers at groupbooking@vacv.com. Group modifications, including name changes or requests for other options, should also be sent to this email address.
Other useful emails and phone numbers include:
- Sandals & Beaches Resorts bookings and inquires: 1-866-333-0023
- Sandals & Beaches Resorts SSG requests: sandals@vacv.com
- E-docs and the release of tickets: ticketing@vacv.com (Customer Care does not issue tickets)
- Sun ITC package price match requests (including Las Vegas) over $50 per person: sales@vacv.com
- Schedule changes, land/flight modifications: itinerary.modifications@vacv.com
