TORONTO — Singapore Airlines and Singapore Changi Airport Group held agent presentations in Vancouver, Toronto and Montreal this week to highlight new inflight service improvements as well as significant airport renovations over the next couple of years.
Les Kovacs, Sales Manager, Eastern Canada, Singapore Airlines, announced that Singapore Airlines will introduce Premium Economy service beginning Aug. 9, 2015 on the Singapore-Sydney route, Dec. 1, 2015 from Los Angeles, Dec. 15, 2015 from New York (JFK) and Jan. 6, 2016 from San Francisco.
Kovacs said many airlines have introduced Premium Economy service but they are one of the few airlines offering the service in a separate cabin. It will feature 2-4-2 seating configuration, 38-inch seat pitch, 13.3-inch High Definition touchscreen entertainment system, choice of three meals including the popular ‘Book the Cook’ program and priority check-in and boarding.
The airline in 2014 received more awards than any other airline – 84 in total. At the Toronto presentation, Kovacs emphasized his airline’s philosophy: “We’re always striving to race to the top, not the bottom,” which was music to the ears of agents since many airlines today are cutting back on service and amenities.
Toh Ern Chong, Changi Airport Group’s senior manager-airline development, told agents Changi Airport in Singapore is developing an innovative greenhouse style looking complex called SkyGarden featuring gardens and other services including a Skytrain. It will open in 2017. The award-winning airport already has a cinema, outdoor swimming pool, lounges, Koi pond, Xperience Zone and butterfly gardens. It also offers travellers a free Singapore tour if their transit time is more than five hours.
There are more than 350 retail outlets and 120 food and beverage outlets in the airport’s three terminals.
Singapore is celebrating its Golden Jubilee this year as an independent nation with many festivals and events planned throughout the year. Agents can visit Singapore Airlines’ website at SingaporeAir.com/agents as well as speak to a live representative through a WebChat service.
