MISSISSAUGA — TICO has issued a closure advisory for Trip Support Inc., a travel agency located in Thornhill, Ontario.
The agency voluntarily terminated its registration under the Travel Industry Act, 2002, effective Nov. 4, 2024. The company operated under the same name with the website www.tripsupport.ca, and sold air only and vacation packages. It also had a Book Now Pay Later program.
Consumers who purchased travel services from Trip Support Inc. and who are in possession of their airline tickets are asked to contact the airline(s) and/or tour operators involved to confirm their travel arrangements. This includes consumers who began their travel prior to the closure of the travel agency and who may still be in destination.
Who can file a claim with the Ontario Travel Industry Compensation Fund?
- Standard Claims: Consumers who have not travelled and/or have an outstanding refund.
Consumers who purchased future travel services from Trip Support Inc. and who do not have confirmed bookings, or have not received a refund for cancelled travel services, may request a claim form here, or by contacting TICO at 1-888-451-8426 or (905) 624-6241, or tico@tico.ca.
- Trip Completion Claims: Consumers who began their travel services prior to Nov. 4, 2024, and are in destination.
Consumers who incur expenses in destination (transportation, accommodation and meals) to complete their travel plans due to travel services not provided as a result of the closure of Trip Support Inc. may have an eligible Trip Completion Claim. Consumers may request a claim form here, or by contacting TICO at 1-888-451-8426 or (905) 624-6241, or tico@tico.ca.
Consumers are being reminded that there is a legislated six-month filing deadline for claims on the Compensation Fund. The filing deadline in this situation is Monday, May 5, 2025. Claims received by TICO after the filing deadline date will not be valid.
Filing a claim against the Compensation Fund
The legislation requires claimants to explore all other possible options for reimbursement as part of the claims process. Claimants who paid by credit card and who were charged by Trip Support Inc. for their travel services not provided, are required to do the following:
- Contact their credit card company and dispute the Trip Support Inc. charge and request a refund (credit/reversal of the charge on their account).
- If their credit card company refuses to provide them with a credit refund, they will be required to obtain a letter from the credit card company stating that a credit refund will not be provided.
- The letter from the credit card company must be submitted with their claim against the Compensation Fund.
- If they are unable to obtain a refund (chargeback) from their credit card company or obtain all the documentation required to substantiate their claim in a timely manner, they can submit their claim form to TICO prior to the filing deadline date.
- Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.
For any questions or clarification, contact TICO at 1-888-451-8426 or (905) 624-6241 or email tico@tico.ca. TICO can review a consumer’s circumstances and offer guidance on whether they may have an eligible claim against the Compensation Fund and whether their travel services are still available to be received.
