TORONTO — Park’N Fly has been hit by a data breach.

Approximately one million customer files were accessed, according to a statement from Carlo Marrello, CEO, Park’N Fly Canada.

Here is Marrello’s statement in full …

“Park’N Fly, Canada’s leading airport parking solution, informed its customers and stakeholders that a third party accessed the Park’N Fly network through unauthorized remote VPN access between July 11th and July 13th, 2024.

“Immediately upon discovering this event, Park’N Fly’s Information Technology team launched an investigation along with the cyber security partner to assess what types of information may have been accessed.

“Additionally, Park’N Fly engaged with third-party experts to support its own security and IT teams. Security surveillance has since been increased through our cyber security partner, including updating the anti-virus software throughout the network. We have additionally taken several technical and administrative steps to further enhance the security of our networks.

“We can confirm with certainty that no customer credit cards or passwords are stored on our servers and no payment information was compromised. All platforms were fully restored within 5 days. Approximately 1 million customer files were accessed.

“The personal information that may have been obtained by the third party may have included names and basic contact information, such as email addresses and mailing addresses and Aeroplan and CAA numbers to the extent that such information was provided to Park’N Fly. We wish to reiterate that no passwords or credit card payment information is stored on our servers.

“The customers and stakeholders whose information may have been impacted been communicated with directly through email.

“Park’N Fly takes the protection of personal information extremely seriously and is committed to implementing the necessary measures to maintain the integrity of our systems. As we are set to mark a half a century of service excellence, Park’N Fly would like to thank our dedicated associates across Canada, our loyal customers, and partners for their support and understanding.

“At Park’N Fly, the trust and security of our customers are paramount. While we deeply regret any concern this incident may have caused, we want to reassure our valued customers and partners that we are taking all necessary steps to safeguard their information. We remain committed to transparency and will continue to prioritize the integrity of our systems as we navigate this situation.”