MONTREAL — VIA Rail Canada has reached a new milestone: 100,000 bookings with its new reservation system.

First announced in November 2022, the new system offers and easy and intuitive booking process with a wide range of new functionalities, including:

• An increased autonomy and a simplified process to book online for a wider variety of needs (specific needs, pets, service animals)
• A full user-friendly experience on all devices
• Autonomous booking modifications and upgrades
• Autonomous seat selection in the Corridor

Representing more than just a simple update, the new system represents a complete overhaul of all related infrastructure and systems, along with the integration in other existing systems. Despite being a complex and large-scale endeavour, VIA Rail has reported very few disruptions for its passengers.

“This new reservation system, designed with our customers in mind, is a crucial element of our transformation,” said Mario Péloquin, President and Chief Executive Officer. “2023 is a pivotal year for all of us at VIA Rail with the realization of various modernization projects and, with the implementation of this nationwide initiative, we are laying the foundations for tomorrow’s improved customer experience.”