EDMONTON — Flair Airlines has ramped up its customer service efforts with the formation of a specialist customer service team.
“Our teams understand that exceptional customer service is paramount to our success,” said Flair CEO, Stephen Jones. “The vast majority of our customers have a positive experience with the airline. That said, I acknowledge that Flair has not always met our customers’ expectations, and we are committed to rectifying that. Our Specialist Customer Service Team in Montreal is a testament to our dedication to improving our service and ensuring that every passenger has a positive experience when choosing to fly with Flair.”
Jones says the team will focus on the following areas …
- Quickly addressing complex customer service queries, particularly those involved irregular operations
- Handling inquiries from the CTA
- Addressing inquiries from the Department of Transport (DOT), demonstrating Flair Airlines’ commitment to complying with all regulatory requirements
- Proactively addressing feedback received from the Better Business Bureau to enhance customer satisfaction
- Actively gathering feedback from customers to continuously improve service quality
The news about the customer service team comes a week after Canadian Transportation Agency data showed that Flair had the highest number of complaints per 100 flights of all the major airlines in Canada. According to the CTA’s data, between April 1, 2022 and March 31, 2023, Flair saw an average of 15.3 complaints per 100 flights.
Flair says its new team began operations in January 2023.
